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Not quite the right fit? Had a change of heart? We're happy to exchange it for another product or size. Simply return your order within 14 days, and once we receive it, we'll promptly release your new items with our standard delivery conditions.

Choosing the right outfit is HARD! That’s why you can change what’s in your bag as many times as you’d like before you click ‘PLACE YOUR ORDER’. Sadly, after this point, you will be unable to make changes to your order.

Waiting patiently for your pink parcel dropping on your door-mat? We feel you. We’ll let you know when your glam goodies have left PBHQ by sending you an email containing all-important tracking information.

If you haven't received an email to confirm your order, please double check that you entered the correct email address and take a look in your junk folder.

The prices on our website include tax. If you would like more information, please contact our Customer Care team.

Our items can sell out super quickly due to high demand and occasionally an item you have ordered may become out of stock. If this happens, we will contact you as soon as possible.

After you've placed an order, we'll keep you informed about its progress every step of the way, so please make sure your mobile number and email address are kept up to date.

We dispatch PB parcels Monday - Friday. If you have placed an order after 8pm on a Thursday this will be dispatched on the following Monday.

If you’re not at home when your parcel is delivered, don’t worry babe. Our courier will leave a card to let you know any information.

International customers may be subject to customs and import duties which can vary from country to country.

Live in the Channel Islands? Contact our Customer Care team for advice.

You can return your parcel using our returns portal anywhere within mainland UK.

If you receive a Product that is incorrect or damaged, please head over to our returns page.

We want you to be entirely happy with your Pink Boutique outfit. Items should be returned within 14 days of delivery, unworn and unwashed, with all tags attached.

We will deduct £3.99 from your refund - UK only.

You can find out when your return arrived back to Pink Boutique by entering the barcode or tracking number from your return postage receipt.

We try our very best to process your return ASAP, but on occasions it may take up to seven working days.

Please contact our Customer Care team using the contact form and they will look into this urgently.

If you’re an international customer, returning an item to us is just as easy. Make sure your item is in its original condition with all tags attached.

Occasionally things do go wrong. If that happens, we aim to rectify your complaint within 3 working days.

Don't worry, you’re always in safe hands when shopping online as we use the latest security measures to protect your details.

We're sorry you're having some technical problems. Please double check there isn't a space in front of your email address.

Changing your password is straight forward. You can find a link to reset your password on your account.

Simply log into your account and head over to the address section. You can update any addresses here for future use.

When you’ve placed an order with us, it will always be converted into pounds by your bank.

How do I return an item?
Use our returns portal with your order number to start a return.

Can I exchange an item instead of returning it?
Yes! Use our returns portal to choose the item(s) you want to exchange.

How do I return an exchanged item?
If you're returning an exchanged item, please use your original order number.

Can I cancel or change my order after placing it?
Once your order is placed, we can’t cancel or amend it.

When will an item be back in stock?
We can’t guarantee restocks, but you can sign up for back-in-stock alerts.

Where is my order?
Once dispatched, you’ll receive a tracking link from the courier.

Do you have a size guide?
Yes! A size guide is available on each product page to help you choose the best fit.

How can I collaborate with Pink Boutique?
Email our marketing team with your name and links to your social pages.

Do you offer student discount?
Yes! You can register to access your student discount and start saving on your next order.

Where is my order?
We have a variation of delivery options dependent on when you order.